Welcome to our website. In these Terms and Conditions (as defined below), “Website” means:
· our main website: tastesofbritain.com
The Website is provided by Tastes of Britain Ltd ("we", "us", "our" and "ours" for short). We are a company limited by guarantee and registered in England and Wales with number 12308784. "you" and "your" means you as the user of our Website or any part of it.
Use of the website
You should read all the Terms and Conditions prior to using the Website. You should also save and/or print out a copy of these Terms and Conditions for future reference.
We may change our Terms and Conditions from time to time. The revised Terms and Conditions will be available via the Website. You are responsible for regularly reviewing these Terms and Conditions so that you are aware of the changes. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms and Conditions.
You are not permitted to use, or cause others to use, any automated system or software to extract content or data from our Website for commercial purposes.
If you do not agree to these Terms and Conditions, you should not use the Website.
Accessing the website
Access to the Website is permitted on a temporary basis. We update the Website regularly and so may change the content at any time without notice to you. We reserve the right to withdraw, vary or suspend the service at any time without notice.
You are responsible for making all arrangements necessary to access the Website. You are also responsible for ensuring that all persons accessing the Website through your internet connection are aware of these Terms and Conditions.
If you have any accessibility issues or problems accessing the Website, please contact us through our Contact Us form.
This Website is a commercial website that can be accessed by anyone but because the majority of the Website’s content is alcohol related it is intended for people who are of the legal drinking age and above. Only who are of the legal drinking age or above are permitted to place an order through this website.
Please note that our Website may not be compatible with all devices or operating systems and we shall not be liable for any failure arising in the Website which arises from incompatibility (including, without limitation, minimum storage and memory requirements from time to time).
You also agree that you will not
· interfere with, or disrupt, the Website or any servers or networks connected to the Website, including by transmitting any worms, viruses, malware, spyware or any other code of a destructive, malicious or disruptive nature;
· inject content or code or otherwise alter or interfere with the way any page of the Website is rendered or displayed in a user’s browser or device;
· access the Website via a means not authorised in writing in advance by us, including but not limited to, automated devices, scripts, bots, spiders, crawlers or scrapers (except for standard search engine technologies); or
· penetrate or attempt to penetrate the Website security measures.
If you do any of the acts above, you may be committing a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.
Reliance on information posted
Information is provided on the Website by way of guidance only. We therefore disclaim all liability and responsibility arising from any reliance placed on such information to the fullest extent permissible by local law.
All intellectual property rights in and to the Website and the Materials (together with the underlying software code) are either owned by or licensed to us. Nothing in these Terms and Conditions transfers to you any rights of ownership of such intellectual property rights, or constitutes a licence to use such intellectual property rights other than to the extent expressly set out in these Terms and Conditions.
Your use of the Website and Materials is subject to the following restrictions.
You must not:
· remove any copyright, trademark or other proprietary notices, our name or branding contained in the Materials; or
· use any Materials from the Website in any manner that may infringe any copyright, intellectual property right or other right of us or any third parties;
· reproduce, modify, display, perform, publish, distribute, disseminate, broadcast, frame, communicate to the public or circulate to any third party or exploit this Website and/or the Materials for any commercial purpose, without our prior written consent (for the avoidance of doubt, the use of the Website or Materials for educational purposes by not for profit entities does not constitute commercial use);
· use the Website or Material in any way that is in contravention of any applicable law or regulation or in any manner that will violate the privacy, publicity or other personal rights of others or in any defamatory, obscene, threatening, abusive or hateful manner.
We expressly reserve all rights in and to the tastesofbritain.com domain name and all related domains and sub-domains. Other trademarks, products and company names mentioned on the Website may be trademarks of their respective owners or licensors and the rights in such marks are reserved to their respective owners or licensors.
Third party sites and services
The Website and/or Materials may contain links to third party websites, for example Facebook, Twitter and YouTube. Your browsing and interaction on any other website, including websites which have a link to or from our Website, is subject to that website’s own rules and policies including in relation to privacy. Please read those rules and policies before proceeding.
If you decide to visit any third party site, you do so at your own risk. We are not responsible for the content, accuracy or opinions expressed in such websites. Links do not imply that we are, or our Website is, affiliated to or associated with such sites.
The inclusion of any link on our Website or in our communications with you does not imply endorsement by us of the linked site. If you decide to access linked third party websites, you do so at your own risk.
Our communications with you may contain information sourced from third party organisations. Material from a third party site will be clearly marked. We accept no responsibility or liability for any material supplied by a third party or contained on any third party website which is linked from our communications with you, or any use of personal data by such a third party.
Please remember that when you use a link to go from our Website to another website operated by a third party, these Terms and Conditions and our Privacy Notice and Cookies Policy do not apply to your use of that other website.
Linking to our website
You may link to any page of the Website, for non-commercial purposes provided that you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it. For the avoidance of doubt, the linking site must not contain any adult or illegal material or any material that is offensive, harassing or otherwise objectionable.
You must not link to our Website in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not remove or obscure by framing or otherwise, advertisements, any copyright notice, or other information published on the Website.
Our Website must not be framed on any other site. We reserve the right to withdraw linking permission at any time and without notice.
Privacy, your personal data and cookies
We collect information from you at various places on the Website, for example when you submit a ‘Contact Form’, sign up for email updates or register with the Website.
Users of the Website may be required to register in order to have full access to certain materials on the Website. Full access to such material and to the Shop is controlled by username and password. Registered users will be able to access restricted areas of the Website and order/download items from the Shop on the basis that:
· usernames and passwords are confidential to individual users and must not be shared anyone else;
· registered users provide true, accurate, current and complete information about themselves as requested in the registration form;
· if registering on behalf of a business or organisation, the user has authority to enter into these Terms and Conditions (and, if relevant to purchase items) on the business or organisation’s behalf;
· each individual, business or organisation may only register once and duplicate, false or dummy accounts are not permitted;
· registered users do not do anything that would assist anyone who is not a registered user to gain access to the restricted areas or any material contained therein;
· registered users are fully responsible for any use of the Website using their username and password; and
· registered users have read and understood these Terms and Conditions.
If you believe someone has accessed the Website using your user name and password without your authorisation, it is your responsibility to notify us immediately and to set a new password. In no event will we be liable for any loss or damage whatsoever resulting from the disclosure of your username and/or password.
We reserve the right to cancel registration and/or refuse access to the restricted areas. We shall not be liable for any loss or damages whatsoever arising from a registered user’s inability to access any pages on the Website.
If you want to cease to be registered with us, email us at firstname.lastname@example.org stating this.
Information on the website
If you find any content on the Website to be in any way offensive, obscene, defamatory, racist, harmful, inaccurate, unlawful, illegal or deceptive in any way, please notify us by emailing us at email@example.com using the subject heading “Objectionable Content”.
On receipt of your complaint we may remove or block access to the content complained of.
To the fullest extent permissible by law, we exclude and disclaim all warranties, terms, conditions and representations that might otherwise be implied by law in relation to the Website. In particular we do not represent or warrant that the Website will be error-free, free of viruses or other harmful components, or that defects will be corrected. You must take your own precautions in this respect.We do not accept liability for any failure to maintain the Website and/or late or failed delivery of any Materials.We shall not be liable, under these Terms and Conditions for any indirect, special, incidental or consequential damages or otherwise, even if advised of the possibility of such damages.The Materials may contain inaccuracies and typographical errors. We do not warrant the accuracy or completeness of the Materials.To the fullest extent permissible by law, we shall not be liable for any loss caused as a result of your acts or omissions based on the Materials available on the Website. However, nothing in these Terms and Conditions shall affect your statutory rights, and nothing in these Terms and Conditions shall exclude our liability for:
1. death or personal injury arising through our negligence;
2. fraud or fraudulent misrepresentation; and/or
3. anything else that cannot be excluded or limited by us under English law.
The Website is provided for users in the United Kingdom only. Whilst access may be possible from outside the UK, the Website is not intended for such use and such users access the Website at their own risk.
You are responsible for compliance with applicable local laws relating to the use of or otherwise connected with the Website. To the extent that the Website or any activity contemplated by it would infringe any law of a jurisdiction other than England, then you are prohibited from accessing or using the Website or attempting to carry on any such offending activity and this provision shall override all other provisions of these Terms and Conditions.
We shall not be held to be in breach of our obligations hereunder nor liable to you for any loss or damage which may be suffered by another party, due to any cause beyond our reasonable control including without prejudice to the generality of the foregoing, act of god, explosion, flood, tempest, fire or accident; weather, war or threat of war, sabotage, pandemic flu or virus, insurrection, civil disturbance or requisition, restrictions, regulations, bye-laws, prohibitions or measures or any kind on the part of any governmental, parliamentary or local authority; strikes, lock-outs or other industrial actions, power cuts or trade disputes (whether involving our employees or of a third party); or any act or omission of government or regulatory bodies or communications operators.
Failure or delay by us in enforcing any term of the Terms and Conditions shall not be construed as a waiver of any of our rights under it.
The illegality, invalidity or unenforceability of any part of these Terms and Conditions will not affect the legality, validity or enforceability of the remainder.
Law and Jurisdiction
These Terms and Conditions shall be governed by the laws of England and any matter or dispute arising in connection with them shall be subject to the exclusive jurisdiction of the English courts. However, we retain the right to bring legal proceedings in any jurisdiction where we believe that infringement of these Terms and Conditions is taking place or originating.
If you have any concerns or queries about material which appears on our Website or if you have questions about your use of this Website or these Terms and Conditions please email us at firstname.lastname@example.org
If you have any suggestions for improvements or additions that you would like to see on the Website please email us email@example.com
Orders for products
Our Shop offers an online ordering facility for our range of products
You agree that the supply and sale of all Products is subject to these Terms and Conditions, provided that, if we amend these Terms and Conditions after you submit an order for Paid Products (an “Order”), the Terms of Supply in force on the date you submit your Order will apply to your Order, unless any change is required to be made by law or governmental authority, or we notify you of any changes before we send you an email confirming acceptance of your Order (the “Order Confirmation”).
You must be over 18 to use our Shop
If you have any questions about the Shop or these Terms of Supply, please contact our customer services team, via firstname.lastname@example.org
Shop resources are provided by Tastes of Britain Ltd (company number 12308784)
Accepting orders for paid products
All Orders submitted by you for Paid Products are subject to acceptance by us. We may choose not to accept your Order for any reason without liability to you. If we accept your Order we will send you an Order Confirmation and only at that point (whether or not funds have been deducted from your account) will a contract in respect of the relevant Products exist between us (the “Contract”).
If we do not accept your Order and funds have already been deducted, these will be fully refunded.
All Orders and for Paid Products must be submitted electronically to our Website and paid for online as explained below.
To place an Order to purchase a Paid Product from Tastes of Britain, you will be required to follow the shopping process online and press the "Authorise payment" button to submit the Order. When you place an Order, we will send you an “Acknowledgement of Receipt” containing the details of your Order. Please note that this does not mean we have accepted your Order. Your Order represents an offer to us to purchase a Product which is accepted by us when we send an Order Confirmation (which is when we despatch your Order to you). That acceptance will be complete at the time we send the Order Confirmation to you.
Any Products on the same Order which we have not confirmed in an Order Confirmation to have been despatched do not form part of that Contract. We will not be obliged to supply any other Products which may have been part of your Order until the dispatch of such Products has been confirmed in a separate Order Confirmation.
These Terms of Supply apply to all sales of the Products by us to you and shall apply in place of and prevail over any terms or conditions contained or referred to in your Order or in correspondence or elsewhere or implied by trade, custom or practice. No variation of these Terms of Supply shall be binding upon us unless made in writing.
Images of the Products on the Website are for illustrative purposes only and a Product might vary in colour and finish (for example, your computer or mobile device's display of the colours of a Product may not accurately reflect the true colour or nature of the Product).
Refusal of an order
We reserve the right to withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website. Whilst we will use our reasonable endeavours to fulfil Orders submitted to us, there may be exceptional circumstances which mean that we may need to refuse to process or accept an Order after we have received it or sent you an Acknowledgement of Receipt, which we reserve the right to do at any time, at our sole discretion.
We may not be able to accept the Order as a result of one of the following:
· The Product is out of stock
· We are unable to obtain authorisation for your payment
· There is an error on pricing or Product description
We will not be liable to you or any other third party by reason of our withdrawing any Product from this website, removing or editing any Materials on this Website or for refusing to process or accept an Order after we have received it.
Delivery risk and title
Orders will be sent to the delivery address that you have given on your order form. We only deliver to mainland United Kingdom (excluding the Channel Islands). We cannot be held responsible if that delivery address is incorrect or incomplete. Please note that we do not deliver to PO boxes. All delivery charges will be set out on the Product page at checkout.
Title in the physical Paid Products will pass to you on the later of:
(a) the date on which we receive payment in full for such Products; or
(b) the date of delivery of such Products to your nominated address.
We shall be entitled to (a) deliver the Products in instalments and each instalment shall be deemed to constitute a separate Contract and (b) supply only part of an Order.
We will provide you with, and endeavour to meet, the estimated delivery date stated in your Order Confirmation.
If we have not delivered the Products covered by that Order Confirmation within 30 days of sending you the Order Confirmation, you may cancel the Contract and we will refund money received in respect of the Contract from you.
Should Tastes of Britain a) not receive delivery instructions or b) be unable through no fault of Tastes of Britain to effect delivery within 14 days after notification to you that items are ready for despatch, you will take delivery or arrange for storage. Should you fail to take delivery or arrange for storage, we shall be entitled to arrange storage on your behalf and all charges for storage, for insurance or for demurrage shall be payable by you.
Delivery dates are approximate only and are not guaranteed. They are not an essential term of the Contract. Tastes of Britain shall have no liability in respect of delays in delivery which are beyond our reasonable control including bad weather. If for any reason we are unable to supply a particular Product, we will notify you as soon as possible.
Terms of payment
The prices of Paid Products shall be as set out on our Website as varied from time to time. All prices are shown inclusive of VAT unless otherwise stated.
Please note that we accept payment in British pounds sterling only.
We accept payment by credit or debit card, and by PayPal. You confirm that the credit/debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your Order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for PayPal, your card issuer or bank charging you as a result of our processing of your payment in accordance with your Order.
Cancellation and right to return and refund
You may cancel an Order at any time prior to us sending you the Order Confirmation by way of a clear statement. There is no requirement on the method you use to cancel but the burden of proof falls on you to demonstrate that you have cancelled your Order. You may (but are not obliged to) do this by emailing us at email@example.com
Once we have sent you an Order Confirmation and our Contract is formed, in addition to your other legal rights, you have the right to cancel the Contract in respect of one or more Products and receive a refund in accordance with the terms set out below.
Your right to cancel a Contract in respect of one or more Products covered by that Contract starts from the date of the Order Confirmation relating to that Contract and ends 14 days after the date on which you receive all of the Products covered by the Contract.
If you wish to cancel a Contract, you should notify us of your wish to do so by way of a clear statement prior to the expiry of the 14 day cancellation period. You may (but are not obliged to) do this by emailing us at firstname.lastname@example.org
If you cancel the Contract within the time period set out above, you must return the Products to Tastes of Britain, 5 Mill Lane, Solihull, B91 3AR or such other address specified by us as soon as reasonably possible and in any event within 14 days of you notifying us that you are cancelling the Contract. We will not be responsible for returned parcels lost in transit. For your protection, we recommend that you use a recorded delivery service when returning a Product or otherwise obtain a Post Office proof of posting or additional insurance to cover the value of the unwanted Product.
If you cancel the Contract in respect of one or more Products we will refund you all payments received from you in respect of the rejected Products including the costs of outbound delivery.
We shall be entitled to make a deduction from any refund payable to you to take into account the loss in value of the rejected Products if the loss is the result of unnecessary handling by you beyond what is necessary to establish their nature, characteristics and function..
You are responsible for the costs of returning the Products unless we have agreed to collect them or the Products cannot normally be sent by post. Any refunds payable by us to you shall be paid by the same method you used to pay within 14 days of the earlier of
(a) the date we receive the relevant Products from you; or
(b) the date you provide evidence that you have returned the Products.
If you decide to cancel a Contract or Order prior to the Products being despatched, we will refund you within 14 days of the date on which you notified us of your decision to cancel the Contract/Order.
In order to receive a refund, all returned Products must be in mint, re-saleable condition, undamaged, unused and in the original packaging and with the original labelling. Please return the Products to us with your despatch note.
The delivery charge incurred by you when returning a Product will not be refunded unless the Product is faulty.
If you do not return the Product within thirty (30) days of your notice of cancellation, you will be deemed to have accepted it.
Please be aware that if you have returned the Products to us because they are faulty or mis-described, we will refund the price of the Products in full, together with our delivery charge and your reasonable return standard postage charges . To return a faulty Product, please provide details of the fault when you contact us.
If you are a consumer, you have legal rights in relation to Products that are faulty or not as described. These rights are in addition to your rights to a repair or replacement product and are not affected by anything else in these Terms of Supply
Your legal rights and making a complaint
For further information about your legal rights, please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
You may make a complaint to The Retail Ombudsman whose details can be found at https://www.theretailombudsman.org.uk/how-to-complain-about/retail-complaints-in-store-online-help-advice/
Validity of these Terms of Supply
If any part or provision of these Terms of Supply is found to be unlawful or unenforceable, that provision shall be deemed to be removed and it shall not affect the validity of any other part or provision of these Terms.
These Terms and any documents expressly referred to herein contain the entire agreement between us and supersede any agreements or arrangements of any nature, written or oral, between us.
We each agree that neither of us relies on, and shall have no remedies in respect of, any representation, condition or warranty (whether made innocently or negligently) that is not set out in these Terms of Supply and the documents referred to. Nothing in this section shall limit or exclude any liability for fraud, fraudulent misrepresentation or fraudulent misstatement.
If we delay in or fail to, at any time to insist upon performance of any of your obligations or we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies, nor relieve you from compliance with such obligations.
A waiver by you, us of any default shall not constitute a waiver of any subsequent default. No waiver shall be effective unless it is expressly stated to be a waiver and is communicated to us in writing.
Jurisdiction and Governing Law
These Terms of Supply are governed by English law.
The English courts shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms of Supply, the Website and each contract.